Customer Service

General Policies - Refunds & Returns

All items must be returned within 30 days from date of purchase for a refund.

All sales final after 30 days.

All shortages, defective, damaged, incorrect or incomplete items MUST BE REPORTED WITHIN 24 HOURS of delivery to be honored.

All returns must be accompanied by the original receipt. PLEASE NOTE; ALL SPECIAL ORDER ITEMS AND ELECTRICAL ITEMS ARE NON RETURNABLE.

All returns must receive an RGA number by calling 240-439-4650 and requesting one.

All returns must be insured for the full value to protect your self against shipment loss.

All returns are processed and credited back to customer within 5 days of receipt at Performance Automatic’s location. Check refunds require more time to process.

Customer is responsible for all shipping charges. Collect shipments will be refused. We strongly suggest you ship by UPS or YRC for transmissions. All parts must be returned in their original condition.

Any part which in our professional opinion shows evidence of being used or installed contrary to our instructions, and/or was handled improperly, including packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum 20% restocking fee on all items.

All items returned will be inspected for damage, installation and use. Any parts that have been used in an abusive manner will not be covered under any warranty or return policy and will not be refunded. These items will be shipped back to the customer at customer’s expense.